№ 004 — Support Response within 1–2 business days

SECTION

We answer
our own emails.

MyLawnRx is built and supported by a small independent team. Write directly — no tickets, no chatbot.

№ 005 — Contact

DIRECT EMAIL

support@mylawnrx.com

Bug reports, feature requests, billing questions, lawn questions. Replies typically come within 1–2 business days.

№ 006 — Frequently Asked

The common questions.

01

How accurate is the AI?

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Very good at common issues like crabgrass, clover, dandelions, drought stress, and bare patches. We hedge appropriately on confidence — every diagnosis comes with a low/medium/high confidence rating. For severe or ambiguous issues, the app recommends a local professional.

02

What if the AI is wrong?

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AI vision is good but not infallible. Treat MyLawnRx as a starting point — like asking a knowledgeable friend. For high-value lawns or before applying broadcast chemicals, consult a local lawn care professional.

03

Do my photos get uploaded anywhere?

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Photos stay on your iPhone. Only the small text of each diagnosis (the issue, treatment steps) is exchanged with our backend — no photos. See the Privacy Policy for full details.

04

How does the affiliate link work?

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When we recommend a product category, tapping the card opens Amazon with that search and our affiliate tag attached. If you buy anything during that Amazon visit, MyLawnRx earns a small commission. The product recommendations themselves are based on diagnosis — never on brand partnerships.

05

Can I cancel?

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Anytime. iPhone Settings → your name → Subscriptions → MyLawnRx → Cancel. You keep access through the end of your paid period.

06

Is there an Android version?

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Not yet. v1.0 is iPhone-only. If MyLawnRx finds an audience, Android comes next.

07

Does it work without internet?

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Photo capture works offline. AI diagnosis requires a connection. If you take a photo while offline, you can analyze it the moment you're back online.

— ANYTHING ELSE? —

Write to support@mylawnrx.com.
Real reply.

Send an email