SECTION
We answer
our own emails.
MyLawnRx is built and supported by a small independent team. Write directly — no tickets, no chatbot.
№ 005 — Contact
DIRECT EMAIL
support@mylawnrx.comBug reports, feature requests, billing questions, lawn questions. Replies typically come within 1–2 business days.
№ 006 — Frequently Asked
The common questions.
01 How accurate is the AI?
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How accurate is the AI?
Very good at common issues like crabgrass, clover, dandelions, drought stress, and bare patches. We hedge appropriately on confidence — every diagnosis comes with a low/medium/high confidence rating. For severe or ambiguous issues, the app recommends a local professional.
02 What if the AI is wrong?
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What if the AI is wrong?
AI vision is good but not infallible. Treat MyLawnRx as a starting point — like asking a knowledgeable friend. For high-value lawns or before applying broadcast chemicals, consult a local lawn care professional.
03 Do my photos get uploaded anywhere?
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Do my photos get uploaded anywhere?
Photos stay on your iPhone. Only the small text of each diagnosis (the issue, treatment steps) is exchanged with our backend — no photos. See the Privacy Policy for full details.
04 How does the affiliate link work?
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How does the affiliate link work?
When we recommend a product category, tapping the card opens Amazon with that search and our affiliate tag attached. If you buy anything during that Amazon visit, MyLawnRx earns a small commission. The product recommendations themselves are based on diagnosis — never on brand partnerships.
05 Can I cancel?
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Can I cancel?
Anytime. iPhone Settings → your name → Subscriptions → MyLawnRx → Cancel. You keep access through the end of your paid period.
06 Is there an Android version?
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Is there an Android version?
Not yet. v1.0 is iPhone-only. If MyLawnRx finds an audience, Android comes next.
07 Does it work without internet?
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Does it work without internet?
Photo capture works offline. AI diagnosis requires a connection. If you take a photo while offline, you can analyze it the moment you're back online.